// Pennyworth Scenario Minigames

DE-ESCALATION

Real situations. Real consequences. Learn when to speak, what to say, and when to step back and call for help.

THE LEAPS FRAMEWORK

LListen actively without interrupting. Let them speak.

EEmpathize by acknowledging their feelings without judgment.

AAsk open questions. Never demands. Never yes/no pressure.

PParaphrase what they said back to them so they feel heard.

SSummarize and guide toward a next step together.

// Before You Begin

This Is a Training Aid

NOT A REPLACEMENT FOR REAL TRAINING

This simulator teaches concepts and frameworks. It cannot replicate the physical presence, emotional weight, tone of voice, body language, or unpredictability of a real crisis situation. Good choices in this game do not mean you are ready to handle a real one.

GET REAL TRAINING

Mental Health First Aid (8-hour certified course, available in Canada, US, and UK)

ASIST (Applied Suicide Intervention Skills Training, 2-day, internationally recognised)

Verbal Judo / De-escalation courses (offered through police foundations, community colleges, and private providers)

Reach out to Pennyworth for guidance on finding training in your area

YOUR SAFETY COMES FIRST

In any real situation: call 999 or 911 first. Never approach a situation that puts you in immediate physical danger. De-escalation is for situations where it is safe enough to engage. If it is not safe, your job is to observe, document, and wait for trained emergency services.

TENSION